Refund policy

Cancellation policy



You have the right to cancel your order if it is not in the possession of USPS. If the product is in the possession of USPS, you will have to request a return of the product as soon as you receive it or intercept it.



If you want to intercept the package you can request it through https://www.usps.com/packageintercept/welcome.htm



*Certain charges apply


Package Insurance (up to $100 included via USPS Priority Mail)


If the products have been damaged during the shipping process you have the right to file a claim.

For more information you can visit https://www.usps.com/help/claims.htm



Exchange policies



You have up to 14 days to request an exchange of a product within your order that is of the same price. The customer will be responsible for the shipping charges of the product. 



Return and Refund Policy:



You have the right to request a refund or returns of your order within 14 days without giving any reason for doing so. The deadline to request a refund of the order is 14 days from the date on which you received the merchandise or on which a third party you have designated, other than the carrier, takes possession of the delivered product.



To exercise your right to cancel/refund, you must inform us of your decision through a clear statement. You can inform us by email apiarioguare@gmail.com



The refund process will begin from the day we receive the returned goods. We will use the same means of payment that you used for the order. In addition, you will incur the shipping charge for said refund.


Conditions for returns:



For goods to be eligible for a return, please ensure that:


  • They were purchased in the last 14 days.
  • They are in the original packaging and preserves the security seal.
  • The product has not been consumed.


The following goods cannot be returned:



  • The supply of goods made to your specifications or clearly personalized.
  • The supply of goods that by their nature are not suitable for return, for example goods that deteriorate quickly or whose expiry date has expired.
  • The supply of goods that are not suitable for return for health protection or hygiene reasons and that were opened after delivery.
  • The supply of goods which, after delivery, depending on their nature, are inseparably mixed with other items.



We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.



Return of goods:



The customer is responsible for the cost and risk of returning the goods. He must send the products to the following address:




Guare Apiary

PO BOX 1283 PMB 552

San Lorenzo, PR, 00754



We are not responsible for goods damaged or lost in return shipping. Therefore, we recommend an insured and trackable mail service. We cannot issue a refund without actual receipt of the goods or proof of the return received.



Contact us:



If you have any questions about our Returns and Refunds Policy, please contact us by email apiarioguare@gmail.com